Refund policy

Last updated: 24 September 2026

Everything we sell is a digital file: supplier lists, bundles, guides and the monthly membership pack. Each one is emailed to you the moment your payment goes through, and the link stays live, so the file is yours to keep from that second.

No returns on delivered files

Because a PDF cannot be handed back once it has been opened or saved, we do not accept returns or give refunds for change of mind, for buying the wrong list, or for deciding after reading it that you do not want it. When you complete checkout you agree that delivery starts immediately and you acknowledge that your 14-day right of withdrawal under EU consumer law ends once that delivery begins. This is the express consent that EU law requires for digital content, and it is why no cooling-off refund applies to these products.

When we do refund

Your statutory rights are not affected. We refund in full, or send a replacement, when the product we delivered is not what we sold: the download link does not work, the file will not open, the file is not the product named in your order, or the email never arrived at the address you typed at checkout. Write to hello@vintedledger.com with your order number within 14 days and we sort it within two working days.

Suppliers inside the lists

A list is a directory of independent businesses. Prices, stock and conduct at those suppliers change and are outside our control, and a supplier changing its terms is not a fault in the file. Every order you place with a supplier is a contract between you and them.

Membership

The Vinted Ledger Mentorship is billed monthly until you cancel it from the Subscriptions page in your account. Cancelling stops the next charge; the month already paid for runs to its end and is not refunded in part.

Chargebacks

Opening a card dispute for a file that was delivered to your inbox costs both of us more than an email would. Contact us first; if a delivery has failed we would rather refund you than argue with a bank.